Delivery

When shall I expect my order be delivered?

General speaking, your order will be dispatched within 2 business days, delivery time will depends on shipping company, it will normally delivered in 2~7 days after dispatch If your item has not arrived within the timescale mentioned above, please...

Which courier will you use to deliver my parcel?

We use almost every shipping company to ship parcel(s) to you, depending on your location. Usually, we use Australia Post and Fastway to do the delivery, for the large and bulk products, we use Courier Please, Toll Ipec, Allied Express, StarTrack...

Can I Pickup from your warehouse?

Yes, you can definitely pickup from our warehouse. We have a pickup option when checkout. You will receive an email notification when your order is ready for pickup. At the moment we only offer Campbellfield Warehouse for pickup, we will open more pickup...

Where can we track the order and delivery status?

Our track order link have all the information you can track your delivery status. Alternatively, you can direct go to courier's website to track your delivery status, using the tracking number and courier information we send to you in email notification...

How are items packed?

Our small items are packed in a satchel or small boxes, large items like pram and furniture are packed in original box. Please do not feel surprised if you received a box which has been used before. We reuse these shipping box to save enviroment. If...

Where is the parcel sending from?

Most parcels are sent from our Main Warehouse in Campbellfield while others sent from our partners in Sydney. Hundreds of parcels are picked up daily by our courier parnter, Australia Post, TNT, Sat Track, Allied Express, Courier Please. Some of the ...

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