Orchard Toys -Match & Spell Next Steps

Warranty

• Australian standard 12 month warranty for furniture for private household use (unless stated otherwise on the listing)
• All manufacturer faulty has to be reported to us in 30 days after item received
• 365 days warranty cover structure faulty for furniture only
• We offer 3 months warranty for all the electrical ride-on toys only

Returns

• Returns are accepted in line with our warranty conditions.
• Buyers are responsible for the secure packaging of returned goods to prevent damage
• We offer returns if your items was purchased in error, or you've had a change of mind

Quality Assured

• We offer great products at great prices by cutting out the middlemen
• We ship products across Australia
• All products are apporved for sale in Australia by the relevant regulatory bodies

Return and Refund

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.