Help Center

General Information
View all
Security
Is ALL 4 KIDS website secure?
The ALL 4 KIDS website complies with the highest security standards so you can shop with complete confidence. Our checkout is encrypted and is fully PCI DSS compliant. 
Will you store my credit card information?
We won't store your credit card information. When you checkout through our secure one page checkout, we only store your basic information, and we will only use your information for qucik order or marketing requirement ONLY when you signed up our newsletter...
Will ALL 4 KIDS keep my data secure?
ALL 4 KIDS WILL NOT share data with third parties unless they are involved in the fulfilment of your order (e.g. payment service providers or courier companies). These companies will never use your details for marketing purposes.
View all
Delivery
When shall I expect my order be delivered?
General speaking, your order will be dispatched within 2 business days, delivery time will depends on shipping company, it will normally delivered in 2~7 days after dispatch If your item has not arrived within the timescale mentioned above, please...
Which courier will you use to deliver my parcel?
We use almost every shipping company to ship parcel(s) to you, depending on your location. Usually, we use Australia Post and Fastway to do the delivery, for the large and bulk products, we use Courier Please, Toll Ipec, Allied Express, StarTrack...
Can I Pickup from your warehouse?
Yes, you can definitely pickup from our warehouse. We have a pickup option when checkout. You will receive an email notification when your order is ready for pickup. At the moment we only offer Campbellfield Warehouse for pickup, we will open more pickup...
Where can we track the order and delivery status?
Our track order link have all the information you can track your delivery status. Alternatively, you can direct go to courier's website to track your delivery status, using the tracking number and courier information we send to you in email notification...
How are items packed?
Our small items are packed in a satchel or small boxes, large items like pram and furniture are packed in original box. Please do not feel surprised if you received a box which has been used before. We reuse these shipping box to save enviroment. If...
Where is the parcel sending from?
Most parcels are sent from our Main Warehouse in Campbellfield while others sent from our partners in Sydney. Hundreds of parcels are picked up daily by our courier parnter, Australia Post, TNT, Sat Track, Allied Express, Courier Please. Some of the ...
View all
Payment
What payment do you accept?
Basically, we accept all the major payment method. Credit Card, Paypal, Bank transfer, Zippay, Afterpay, even wechat. If you pickup at our warehouse, we accept cash as well. If you want to pay other method, please feel free to let us know, we are happy...
Why have I received an email cancelling my order for fraud reasons?
From time to time we cancel orders as they have a high perceived fraud risk or simply because we do not have enough information about the payee to assess the fraud risk. We will normally try and contact the customer before cancelling in order to obtain...
View all
RASTAR RC Toys
What is the frequency of the Rastar RC cars?
Most of our remote control car is 2.4MHz.
Will they conflict if we use multiple cars at the same time?
Yes, they will if they are in the same channel. We highly recommend you purchase remote control cars in different channel if you do need to play at the same time.
View all
Product
View all